Dating back to 1901, The Middlefield Banking Company (MB) has been a leader in delivering quality personal financial service to its communities. 112 years is a very long time! For some folks, that means their parents, grandparents, and maybe even great grandparents have all been part of The Middlefield Banking Company family. And yes, I do mean family. MB has established and maintains very strong core values which don’t just sound good on paper. All employees are trained in these and practice them each and every day. The first of these states:
- Customer Service: we will treat all customers in a manner that is both personal and caring. We will show genuine concern and respect for them as individuals.
Since September 16, 1901, the company has continued to grow and expand in an effort to better serve the community. To this end, a branch office was established in 1985 on West High Street in Middlefield. The establishment of this office was necessitated by the inability to acquire sufficient land to expand the main office. However, in the early 1990s, additional land became available and in 1993 a newly expanded Main Office facility was opened. In conjunction with this move, the bank constructed Middlefield Village Center. This project represented a major redevelopment of a key section of Middlefield and represented the bank’s commitment to its community.
The mission of The Middlefield Banking Company is to:
1. profitably serve our communities by being dedicated to quality, safety and soundness, and maximizing shareholder value.
2. provide superior financial products and responsive personalized service, while promoting economic growth.
3. remain an independent and community-oriented financial services provider, while taking advantage of available options to expand the trade area as opportunities develop.
“We always go that extra mile to do whatever it takes to provide clients with personalized, professional investment and banking guidance.”
MB’s great customer service includes providing convenience for their customers through ATMs, night drop depository, online banking, remote capture, and free financial reviews. “We always go that extra mile to do whatever it takes to provide clients with personalized, professional investment and banking guidance,” says Tom Neikirk, West Branch Manager.
If you are in need of a loan and searching for best options, MB is equipped with many personal bankers. “All of our lenders take the application from start to finish,” says Tom, “and we can approve loans right at our desk as opposed to other banks where the lender takes the application and sends it to corporate for approval. We can do a lot of nontraditional financing as well. Our lenders will go over the whole loan product and compare ours to other banks. For a lot of customers, this is a huge service as there is much more to loans than just interest rate and payment.”
With recent bank failures, home foreclosures still very high, and a government deeply in debt, people in general are nervous about the economy today and worry about the safety of their investments and their retirement funds. With MB’s century old history of stability and eight locations staffed with qualified professionals, they have proven themselves to be a very strong, sound, and stable community bank where customers feel their investments are secure.
“Excellent customer service is the cornerstone of The Middlefield Banking Company.”
The Middlefield Banking Company has a long standing reputation of excellence over all these years. Is there a secret? “Customer service and relationships,” states Tom. “The banking industry is changing everyday and most banks offer the same products and services; but what sets each bank apart comes down to one basic feature, Customer Service. Our employees are committed to making the customer feel as though they are family here. We strive to have the best, well trained employees. Excellent customer service is the cornerstone of The Middlefield Banking Company.”
Tom has been with MB now for 20 years and still speaks very highly of the company’s integrity and genuine interest in each person who chooses to bank with them. “The one thing that always brings a smile to my face each and every day is the PEOPLE. The customers and my fellow employees, officers and Board of Directors. The relationships that are built through the Middlefield Banking community are priceless. Be a good listener and treat people with respect; so simple but so true!”
Become a part of the family and experience the strength and stability The Middlefield Banking Company has come to represent for over 112 years. A warm welcome awaits you.
The Middlefield Banking Company
15985 East High Street
15545 West High Street
P.O. Box 35
Middlefield, OH 44062
348 Center Street
P.O. Box 1078
Chardon, OH 44024
11110 Kinsman Road
P.O. Box 208
Newbury, OH 44065
Equal Housing Lender
Youth website with useful financial tools, games and calculators: www.mb-easy.com