Michelle R. Peda
Seeking a challenging position where my acquired skills and background will be utilized toward continued personal and professional growth and advancement within a customer service environment.
Ability to create and present an excellent image of the company and its services to customers and team members, coordinate and communicate well with clientele and management at all levels and efficiently meet objectives.
RETAIL SERVICE ASSISTANT:
Ten years of progressively responsible positions in the financial industry. Strong managerial, administrative, interpersonal, and problem-solving skills, with proven leadership ability.
Execute policies and procedures to maintain operational integrity of a branch. Administer the bank’s policies and procedures, quality assurance guidelines, security, and regulatory compliance issues. Proven ability to achieve success given difficult situations. Maintain over/short records and security loss accounts. Effectively managed branch throughout branch managers absence. Able to plan, organize, delegate, administer, and direct in order to meet branch goals and corporate mission.
Loan team leader with extensive relationship building and customer service experience. Institute branch services and sales efforts to meet the team’s asset and liability growth goals. Develop retention and proactive cross-selling of new and existing customers.
Lakeland Community College, Kirtland, OH
Attended from January 1992-May 1994 for Associate of Arts Degree, with concentration in photography
Cumulative GPA 3.50
1991 Graduate of Lake Catholic High School, Mentor, OH
Cumulative GPA 3.30
Fifth Third Bank:
(02/28/11 – March 2012)
Customer Service Representative – CSR (02/28/11-Current): Assisted customers with banking transactions. Consistently provided effective customer service through a thorough understanding of all features and benefits of the banks products and services. Performed daily cash balancing of a teller drawer.
BORDERS BOOKS & MUSIC
Book Seller: Assist customers in purchasing products and make recommendations to meet their specific interests. Maintain the appearance of the store and restock shelves as needed. Handle money each day while running a cash register and provide excellent customer service.
THIRD FEDERAL SAVINGS
Mortgage Officer: Loan team leader with extensive relationship building and customer service. Meet the teams asset growth goals. Assist customers with their mortgage loan from beginning of application until the final signing of their mortgage.
Retail Service Assistant
(05/01/97-10/14/01): Execute daily branch operations. Assist customers in purchasing products and services necessary to meet the specific needs. Monitor and address employee performance regarding reviews, disciplinary action and promotions. Engage in and coordinate outbound telemarketing efforts in order to generate additional relationship opportunities and retain existing relationships. Perform new account openings and loan closings. Maintain a constant awareness of branch personnel with any and all customer service needs, to uphold the highest level of operational integrity.
Customer Service Assisitant
(07/01/95-05/01/97): Executed daily branch operations. Carry out the banks policies and procedures. Perform new account openings, loan closings, general ledger entries, cross-selling, and relationship building. Supervise and help employee’s with opening and closing procedures.
(09/15/93-07/01/95): Assisted customers with banking transactions. Consistently provided
effective customer service through a thorough understanding of all features and benefits of the banks products and services. Performed daily cash balancing of a teller drawer.
Working knowledge of Microsoft Word, Microsoft WordPerfect, and Lotus 1-2-3.
Available upon request.